Everyone has a consumer horror story, or two, right? I had one recently with Ace when I purchased some furniture and they delayed delivery over and over until I finally received it a month after schedule. Even worse was the way they handled customer “service” making me feel bad about the whole transaction – ultimately vowing never to grace their stores again – and to spread the gospel.

Like a product or service – tell a friend; hate it – and tell a thousand.

What’s your nightmare?

Topics: buying, consumerism, stores, customer service, consumer, service