It doesn’t bother me, either, but I also think it’s a better, streamlined design when the phone system gives you the option of pressing ‘2’ for Spanish and then, when you don’t press anything, you automatically get English.
We are a huge country with a large Spanish-speaking population. When you get to places like San Francisco, you get even more options sometimes.. for Chinese or Korean or whatever. Anyway, I don’t mind it because I can’t stand the whole ‘This is Amurka, speak English!’ mindset. I think it’s sensitive toward people who speak English as a second language (and if you’ve ever been in a foreign country trying to negotiate things on the phone, you will appreciate what a godsend it is when you can do things in your native tongue) and frankly, it’s much smarter business sense to cater to all of your customer base.