How long will you wait on hold before you get angry and hang up?
I was just trying to call the student health centre to make an appointment, and someone answered the phone and asked me to hold. Sixteen minutes later, I’ve had enough. I’ll just go into the office tomorrow and make an appointment.
How long will you wait? Does it matter whether or not there’s “on hold” music? (There was no music on this line… just silence.)
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