@flo, when you use a landline, there are two ways to have a landline: 1) a monthly fee for local calls, with a surcharge for long distance, or 2) a toll charge for each phone call placed and received. The second method is less common these days, but used to be more common several decades ago when toll-free numbers came into being. The way it would work is if you paid a monthly fee for local calls, the toll-free call was treated as a local call and you didn’t pay the surcharge for calling the number. In the case of individuals with the second method, the phone call was free as an inducement to do business. As most people had the first method, the cost of the second method was easy for businesses to absorb. And in the case of the first method, the customer was paying for the call as part of the local service, but as local service was unlimited local calls, it appeared to be “free.”
With cell phones, calling toll free numbers are only problematic if you are on a pre-paid plan and you pay for all of your minutes. The cell phone charge is for air time. You are charged minutes for all calls, local, long distance, toll free. If you have a plan where you are paying for each minute in order to not have a monthly plan fee, then when you call a toll-free number, you are still going to have to pay for the air time to make that call, or get a phone plan that covers a certain number of minutes each month.
How many phone calls to toll free numbers are you making? I bet I call a toll free number once every six months.