An online ticket seller offers the option allowing them to find the “Best Available” seats. I used this option and purchased what I believed were the best available seats only to find out (by personnel at the location of the event) that there are several significantly better seats available and that the ones I purchased are not even considered particularly good.

The customer service person with the ticket agency told me “Best Available” really means “Closest to Stage” and that if I actually wanted to get good seats I should have made my purchase by phone. They certainly don’t say that on their website.

I knew they have a no refund policy and I have no problem with that. I don’t want my money back; I just want different seats. I want what I was told I bought – the best seats available. Closest ≠ best.

It is currently reviewed by a supervisor. Sure. Do I have any recourse if they continue to deny my request for a seat change? Would disputing the charge through Visa be a viable option? Am I wrong? Should I just let it go?

Topics: tickets, online shopping, customer service, truth in advertising, ethical business practice