I don’t watch that show but I do have an idea of what it’s like and what you mean in terms of drama.
I have worked both front and back of the house; places where people regularly spend $100–150 a person. And yes, much of what happens in the better places is about amazing timing between all aspects and departments, front and back. When it’s good, it’s good. And it works because all stations are communicating well with each other and a team mentality is in effect. A good kitchen manager or Chef can make that possible.
What I think creates the drama on shows like that is putting people together who don’t know each other and don’t know how to work and communicate well on the job. That would be expected because they haven’t worked together and are in competition with each other.
But in an actual restaurant, time sifts the staff down to a team that can do the job well. That, or people get fired and we try to shape the staff in a way that works.. In my current job, much of what I do involves putting staffs in place that work well together.
Yelling? Yes, some Chefs are like that. And for some it works. But I’ve also had the privilege of working with some very soft spoken Chefs who inspire their staff through motivation and positive comments. If I had to choose…
When you are dining out (in finer places) take a moment to look and think about the wonder of communication and cooperative effort that goes into your dining experience. It can heighten the experience for you.
Happy dining!