Social Question

ETpro's avatar

What's a good shorter term for "Customer Service Section" on a Web navigation tab?

Asked by ETpro (34605points) November 22nd, 2011
11 responses
“Great Question” (0points)

On eCommerce sites, link text on navigation tabs often has to be relatively short so that a number of tabs can fit across the top of a Web page, or below the header and above the page body. What shorter phrase or single word would immediately tell you what you’d find by clicking a tab that links to the customer service section?

Note that I’m using customer service section as a category page with links to things such as About Us, Contact Info, Store Policy, Privacy Policy, FAQs, Shipping, Tracking, Site Search, etc.

Observing members: 0
Composing members: 0

Answers

rebbel's avatar

Customer Care

Hawaii_Jake's avatar

I’ve seen plenty of sites that use the term “Customer Service” on a tab, but you have a long list of things that will fall under that category. Perhaps you should consider “All Kinds of Crap”? ;-)

chyna's avatar

Maybe just FAQs with all the things you have listed inside the tab.

Neizvestnaya's avatar

Contact Us

anartist's avatar

go to our Complaints Officer, Helen Waite

ETpro's avatar

@rebbel & @Hawaii_Jake Customer Care is shorter. Thanks. The site that led me to ask sells shelving and cabinetry for garages, and hence the word service is a bit misleading, as some users think it’s a place to get auto service tips.

@chyna & @Neizvestnaya Humm. Wouldn’t it be confusing to click a tab only to find that category page had a link to the exact thing the tab claimed to be?

@anartist Ha! Now there is a customer concious attitude. :-)

augustlan's avatar

Information?

JLeslie's avatar

That is a big variety of topics to be under one category.

Some suggestions:

Store info

Information

About (and change current about to store history)

Neizvestnaya's avatar

I’ve actually used a few sites where contact us really means just that, they offer a live chat feature, an email and an (800) number. What irks me is when you click a help button and it gives you only a drop down menu and a who rigormaroll to go through.

ETpro's avatar

@flutherother Thats definitely short, but for the reasons @Neizvestnaya mentions, I would prefer to avoid it there. I feel the same way about clicking help. At best it should be context sensitive and offer a list of suggestions for how to do what I was trying to do when I decided to click it. At the very least, it should lead to a search that scours the Help Files for content to answer questions. On this site, with their budget, I can’t do either of those things.

@augustlan I like that. Short and to the point. I have used Info Desk on some sites as well, but it seems to suggest a human dialog, which this site won’t have for a while.

@JLeslie It is a big chunk of content. But it’s all customer service related, and the alternative to lumping it all in an info section is putting a link to every page in top nav. Obviously if I am struggling to find room for Customer Service that’s a non-starter.

Answer this question

Login

or

Join

to answer.

Mobile | Desktop


Send Feedback   

`