So it’s a photograph saved as a .Doc? Your next bet if you don’t have Photoshop is to save it as a PDF. and open it in an image editing software program and then save as jpg. But PDF is fine too if they have adobe reader
I’m on a Mac so I don’t know your controls but even for me the only options in Word is the ability to save as PDF. From PDF I can drag that into my PhotoShop and then save as JPG. :) Why don’t you send me the document