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Jacinda1's avatar

New Computer Won't Accept Password...Help? (See below).

Asked by Jacinda1 (8points) March 22nd, 2012
12 responses
“Great Question” (2points)

I got a new computer and did all the set-up. I am the only user. It asked me for a password to use to lock the computer when it closes/shuts down/hibernates. I chose a password, entered it, came up with password hints…even typed and re-typed it as I thought of a secure one. I am sure of the password, basically.

I shut it down to go run an errand…came back and it says “wrong
password”. I have checked caps, everything. No deal. It is telling me it is wrong. I know it is not. I have done this set-up before
on other computers—no problems. I typed it in carefully and it is still saying it’s not right.

I had problems with my other computer, hence this new one.l am having to run the old one on an ethernet cable and was running it
as I configured the new one. Would that have interfered? I was doing that because my old one was refusing to recognize the wireless and I needed it until I set up the new one. I am typing on the old (ethernet) connected one. The new one was picking up wireless fine.

I promise I checked and re-checked the passwords…now I am locked out of my computer…completely. It says that the to only way to set up a new password is to use a floppy or a USB…I have no idea what either one is.

I am not locked out of my account…I am locked out of even getting into Windows…if you know of a simple way for me to get in, will you please let me know?

I appreciate your help.

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Lightlyseared's avatar

I would take it back to the shop that sold it to you and get them to help. Resetting a windows password is possible but can be complicated (and will probably involve using software of… dubious origin). If it’s a brand new machine it will be quicker and easier just to reinstall windows.

CWOTUS's avatar

Welcome to Fluther.

When you set up the new computer did you set up User accounts? Is it possible that you’re making that fundamental a mistake and not signing in as the correct user?

Jacinda1's avatar

Hi…thank you for the welcome.
I am the only user. It asked me for a password to secure my computer. It gives me the password hint…so i know it is the one I used.

I bought it online…so can’t take it back.

Other possibilities…? I’ve checked caps on/off…all that.

jerv's avatar

One word; Ophcrack

dabbler's avatar

Did you try no password? Maybe it didn’t stick?

majorrich's avatar

Waaaay back in the day I somehow messed up the administrator account on an NT machine and ended up having to wipe the machine and re-install everything. That’s a mistake you only make once.

LostInParadise's avatar

I just had the exact same experience. The computer that I bought was an HP. I called the support department and the tech told me to reboot and keep hitting the F11 key. This eventually led to the system wiping out what I had placed on the disc, which was fortunately not very much, and allowing a fresh start. The second time around, I opted not to have a password.

Call the support department. They should be able to help you, though you will probably lose anything that you placed on your computer.

Jacinda1's avatar

They did help me…wiped out all the info to start again. Then, it started to completely go bonkers. It kept “Resuming Windows”, then would configure agairn, then shut down and go through it again…and again…and again. I gave up. I am sending it back for a replacement. It was awful. Can new computers carry viruses, too…or could something be present in my system at home? Thoughts?

Thank you for helping to everyone.

majorrich's avatar

If this is a brand new computer, sometimes it can be memory or other issues with the hardware that causes “cribdeath” These newer operating systems make use of memory and disk at astonishing speed and frequency, if there is a single fault it can cause all kinds of bizarre things to happen. Best they happen during warranty time. Especially bad memory is great for errors that are different and unreplicatable. Boy I am glad I am retired.

dabbler's avatar

if you just installed the OS again it could easily need to fetch and install multiple rounds of OS updates, security patches, etc. that can require multiple reboots.
How long did you let it thrash?

@majorrich ‘s pointer to memory as a possible culprit is worth looking at.
A lot of memory issues can be cleared up with reseating the RAM modules.
A new machine might not have had the gentlest handling in transit.

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