They are definitely NOT as responsive as a company like Amazon and I find that pretty arrogant an attitude.
If necessary one can find a phone number or IM link to get problems addressed at Amazon and the phone line is staffed during regular business hours.
I have yet to find anything similar for Google.
Several weeks ago I was locked out of my Gmail acct. (As well as the App Store fromy tablet) and there was nothing I could do. My Gmail acct has been my primary email addy ever since gmail was first established over 10. years ago. Ansd I could not access it from either my iPhone or my tablet even tho both are synced to it. and couldn’t access my email that way unless they were in physical possession of my phone and tablet.
Fortunately after several days I was able to change my password through some links to apps posted by someone else on an Android site. It was only after that that I found an email from Google stating that they required the password change because my acct. had been attempted access several failed Times from an IP address in Kosovo. An obvious hacker attempt which was presumably highlighted by their security algorithms or whatever.
I appreciate the info but how did they expect me to be able to read it if I were locked out of. the acct. ?
What made this whole thing more confusing was that this whole incident occurredediately after the ICS upgrade ony tablet so I thought mistakenly that was the cause.
Ive definitelylost a degree of my previous Google love. while I appreciate the security measure, the lack of a convenient contact method was extremely and needlessly confusing and frustrating. Grrrrr