Creepy and stupid.
I think we are all in agreement why it is creepy, so here is why I think it is stupid:
1 – Mistakes, a lot of people have the same name and it will be hard to find reliable info. They could end up greeting people with irrelevant things.
2— Shut up and let me on the plain, while you are telling Mr Smith how nice his wife looks in her photos, I’m getting pissed off that my long day just got made longer
3— How are they going to memorize these bits of info when they have so many passangers and such short turn around times. At best this will be a half assed attempt to remember things about some passengers and not others, thus making them feel “not so special”.
4— Who is paying for this? the extra work requires extra staff, this costs money, so by how much does my flight cost go up in a market with already competitive prices?
5— Oh wow, I am so impressed, you know how to use google. You must really like me and value me as a person, there is no way this is a transparent cheap ass kissing exercise. not.
Long story short, I will no longer fly with British airways. Furthermore, I will now start a graphic blog about how fun it must be to strangle flight attendants, and how horny it makes me thinking about shoving that little pack of peanuts up their ass. Lets see them give me an honest greeting now.