Please beware of any positive, glowing, online reviews at specialized websites. Eldercare facilities pay to be listed at various websites, and they post wonderful comments about themselves. This is nothing more than paid advertising in the unconscionable guise of a helpful public service.
It’s much better to go to Angie’s List or Yelp, where real consumers get to contribute. Yes, the facilities sneak-in their own A+++ reviews – they usually get their employees to do this on their behalf – but at least the fake raves get balanced by valid comments.
You should also contact your city, county, and state licensing agencies and Adult Protection Service offices.
Most of us go through this agonizing process when our parents grow old and can no longer live independently. We each quickly learn that there’s no eldercare system in the U.S., just a loose collection of services that almost always come at steep prices.
Virtually every assisted living facility or skilled nursing facility (nursing home) is a private business with a profit motive. Its goal is to make money, not to provide quality services, so it’ll hire minimum-wage workers and skimp whenever possible. (There are a few places that are owned and run by exempt organizations, but such facilities are rare.) The #1 responsibility is to shareholders, not to residents.