Here is another link to an article on the subject.
There are some minor discrepancies between the two articles on what was said. Maybe it is the fault of the reporters. It could be due to the chaplain’s skewed recall from being in the midst of an emotional situation. Who knows.
Hindsight is 20/20. The flight attendant missed an opportunity to handle the situation better. The passenger should have addressed it with the airlines privately. Going public with a story like this seems to do more harm than good. And the guy across the aisle from Ms. Ahmed should kept his mouth shut.
As a side note, I do respect Ms. Ahmed for the reason she was travelling. According to the article linked above, she was traveling Friday from Chicago to Washington for a conference promoting dialogue between Israeli and Palestinian youths. That’s worthy of recognition.