A certified letter from a doctor saying don’t come to him anymore. That fuckhead billed me wrong, I called the office wanting to straighten it out, the person who worked in the billing was not cooperating, she didn’t let me talk to anyone else, and then I was sent a collection notice and that certified letter when the bill was still less than two months old. I had called them so I could pay them! I just was being over billed. I wasn’t silent and just not paying.
It’s the first time I’ve ever written the Better Business Bureau. I wrote the BBB and the medical board and my insurance. I have never complained about a doctor formally to any entity, even though they more than one has done some awful things to me. I sent in my accounting of our phone calls and conversations, and a full copy of my credit report with my almost 800 score showing I always pay everything EVERYTHING I owe. To accuse me of being a deadbeat when they screwed up the coding was more than I could take at the time. By the way, the bill was for just over $200 and it should have been $30.
In the end I paid them almost $200 to shut the whole thing down, because I couldn’t take it anymore, and they had a collection agency harassing me. I really wish I hadn’t paid and done something more. Now talking about it the whole thing disgusts me. I had had the same procedure at two other doctors in the area and one charged around $30 and the other zero. I had seen a doctor in another state also—zero. This office was gouging me and had not told me up front, and they actually had coded it wrong making it worse.
The response from the doctor’s office was from the office manager apologizing and saying she wished I had brought the problem to her. I didn’t even know she existed! I don’t know all the people in the office. If the billing person couldn’t handle it she should have brought it to the office manager.
By the way, there was another complaint about the office registered with the BBB and it was about billing.