Just like the infuriating self service checkouts on grocery stores such kiosks represent the death of customer service.
Another of civil society’s benchmarks fades away. Customer service.
And you all have no one but yourselves to blame:
Every time you don’t honor a restaurant reservation, or even have the decency to cancel or call to say you’ll be late.
Every time you make a complaint by being a bitch instead of trying to work things out like two professional adults.
Every time you fail to tip or under tip.
Every time you call your bartender’s ability into question by saying something stupid like “make it strong.”
Every time you yammer away on your phone about your stupid cat when a server is trying to announce the specials.
It seems hotels are becoming the last holdout for true service.
Sad.