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UnholyThirst88's avatar

How would you change the mindset of an entire company?

I’m asking my first serious non-vampire question ( hold the applause )

I’m a Quality Manager of a manufacturing facility. We produce very detailed pieces of equipment that’s very difficult to build. We produce on the average of 8,000 units per year. A few months ago we hit “300 PERFECT UNITS.” Out of our quality inspections, we found 300 units to be perfect quality. Zero defects were found during these inspections. Management was thrilled and congratulated everyone and catered in a meal for the production floor associates.

I seemed to be the only one left disgruntled. In my manager’s meeting prior to the meal, I stood up and asked why we’re celebrating? We shouldn’t be celebrating less than 4% of our products had zero defects! We should be taking this opportunity to be digging into why 96% of our products have discrepancies! They looked at me like I had said something terrible and told me that this was a milestone and I should be happy that the associates were showing a strong initiative in their work.

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