Ok so I have a Alcatel Idol 3 from Cricket. It used to be my dads but he switched to Verizon a couple years back then added me to his plan a month or so ago. We ended up getting a BOGO deal the Samsung Galaxy S20+. Well, Long story short I was working on my car and I had my phone laying on the bottom of the windshield there and I left it there and a PA State Trooper pulled up and started talking to me. I left the parking lot forgetting that my phone was on the hood and I went around a turn and it flew off. My dad still had his phone from cricket so I went to Walmart to get a sim card kit and plan through cricket. There’s something wrong with the phone and I was wondering if there’s a way to reset my phone so its like I bought it new?