I’m one of the most patient people I know, but it makes me very anxious to be put on hold, only because I’ve had so many bad experiences with either waiting an extremely long time (over an hour), or being disconnected once or multiple times after being on hold for a very long time, or even a short time, or waiting and ultimately not getting the issue solved, or the appointment made, or the correct information being given, or not being able to understand the person on the other end of the phone.