Apple shipped the item but it got delivered on the wrong house. A replacement order was requested but that too would take time apparently so the order was eventually cancelled and a refund request initiated.

The wait for the refund has now gone beyond the normal time. All Apple agents can do is send a report to the department who is supposed to send email updates to the customer. Not one email has been sent yet.

Any tips on how to go about
dealing with Apple so the refund request don’t just fall into a crack where it might take months before someone over there notices it?