Today is day three of such an occurrence.
If I had listened to the first advice given I wouldn’t had been able to ask this question as she would had erased all three years of my research, photographs, downloads of which could not be replaced.
It was an agonizing three days for me but in the end after refusing the advice and tracking down Microsoft, Cellphone provider and computer provider eventually was able to establish connection and keep all of my original files.
Now it became very apparent that I must print out hard copies of my files to ensure that it does not get lost forever.
Cellphone personnel also screwed up by turning on BOTH data and WiFi buttons which also caused problems until my internet provider advised me to turn OFF the data button as I would surely be charged after I had it on three days.