remoting in is always the best option- www.teamviewer.com is fantastic (and free)
unless there’s no internet. I hate talking people through things on the phone…
Its always a good opportunity to push my favorite solutions on other people.
Firefox
OpenOffice
maybe even Ubuntu
For some reason, people get offended when they learn the stuff they bought sucks….
Sorry you spent money on Norton 360…
“It’s pretty good right?”
“no, i’m sorry, not at all”
etc…
@benseven – I feel your laptop disassembly pain
@PupnTaco Recently I was helping someone on the phone who:
1. doesn’t know what the Desktop is.
2. Thinks hyperlinks are called hydrolinks
3. uses Windows 98 with a resolution of 800×600
I gave up
this is the most terribly organized post ever, and I’m a native english speaker if you can believe it
edit: wow I didn’t even answer the question
No, I don’t set up boundaries- but I should
I’ve only gotten in over my head once, and that was a long time ago- I was in 8th grade and really shouldn’t have been trying to fix anyone’s computer. It was a terrrible experience and I still feel bad about it.