Exchanging or returning products purchased in-store
If for any reason you are not completely satisfied with your purchases, Future Shop will gladly give you a full refund or exchange. Simply return the product within 30 days (14 days for Computers, Monitors, Printers, Notebook Computers, Camcorders, Digital Cameras, Radar Detectors, Portable DVD Players and Air Conditioners) in its original condition and packaging (including all manuals & accessories) along with the original sales receipts. There will be a nominal charge for missing packaging, accessories or manuals.
We may also request your name, home address, and phone number for all returns and exchanges. Valid photo ID may be requested to confirm this information. See the Privacy Policy for more details.
Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item. Terms and conditions are subject to change without notice. All transactions, including price protection, require your original Future Shop sales receipt or electronic invoice (obtainable anytime from “my orders”) for online orders.
Computer and Game Console Software, Music CDs, DVDs and Videos – Unopened products may be returned or exchanged within 30 days of purchase and opened products may be exchanged for the same item (no refunds) within 30 days of purchase.
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