I had the same problem as artine4, and unfortunately I paid with my maestro card.
They are definitely running some kind of scam because when they took my money, even though they told me that they didn’t have the software in stock but it was due in about a month’s time, the stock levels went down from 10 to 8 to 6 back to 10 to 8 to 6 etc etc. I watched this for over a month daily. It’s like their system is set up to show buying and replenishing stock levels activity.
Thanks to them I had a VERY worrying Christmas and I was given the runaround (but the people there sound so polite!).
Eventually I did get my money back (only because my bank told me exactly what to do) but funnily, when it comes to getting your money back, you have to chase them a fair bit (i.e. their website says that they answer emails within 20 minutes, answer phone calls in 20secs etc) but this is NOT true when it comes to refunds. They simply won’t get back to you.
Also, when it comes to refunds, they don’t keep their word.
And finally, I actually caught them out when I was on their online Chat, basically they impersonate each other and who you think you are talking to you actually are not (i.e. I chatted to ‘Derek’ in the morning, when I chatted to someone else in the afternoon (not Derek) he said hello and that he’d spoken to me in the morning, all very confusing !!!)
Basically keep away.
P.S. Whilst I love Adobe software and the people there, I even checked with Adobe about eCostsoftware and they were adamant that I wouldn’t have any problems with them. Even when i told them what had happened, only then did they admit that they are not an authorised adobe reseller.