AT&T is renowned for shifting calls to CS agents around the country. Although ‘possible’ to see notes from other operators from previous calls, you will not get definite answers about any action taken from those previous call inquiries. Always get their name, location, and their manager’s name. Friends have had operators disconnect calls or have been put on an hold with no intention of getting back to the call. One friend had cities, times, dates, names, stupidvisor’s names, etc. – it took seven calls to get someone to try to correct the errors, eleven until it was completed. Have care if ‘transferred’; to whom, an outside phone number if disconnected, etc. He switched carriers afterward.
Sad statement about a company which used to have a pretty good CS history.