General Question

janbb's avatar

Help! My computer locked up and is saying I need to call Windows Security Defender?

Asked by janbb (62795points) June 8th, 2023
9 responses
“Great Question” (2points)

Don’t know if it’s a scam or not but I rebooted and it’s still there. Need help ASAP

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Answers

Forever_Free's avatar

The fake Windows Defender security warning is usually hidden among your browser extensions. Luckily, deleting and reinstalling, or resetting your browser to the default settings, with no extensions enabled and your cache cleared, will normally remove the warning message.

How to Remove

Lightlyseared's avatar

What every you do don’t call the number.

janbb's avatar

Thanks. I did some research and confirmed it was a scam. Used Task manager to close it down, giving the computer and me a chance to rest and then will remove the extension. I was in Kelly’s Blue Book when it happened.

@LightlySeared Yes, thanks! I figured that would not be a good move!!

jca2's avatar

I had that a few weeks ago. It wasn’t locked up but I was getting a pop up that was saying (in writing and on audio) my laptop has been found to have been hacked and something about losing data. The pop up specified don’t turn off your computer. It sounded ominous.

I texted a friend who does IT and she wasn’t positive, so I called the people at Best Buy (forgot what they’re called) and the laptop was wide open, still saying this monologue about the issue, The guy looked at it and showed me it’s not legit. He said just turn your computer off and it goes away. He showed me some site I looked at that wasn’t https and he said that’s where the problem came from. The site was some people search thing, which I went to because a former professor was giving a lecture at a local library and I wanted to see how old he was now and what else he has been doing, locally, because my daughter asked.

Something so innocent and simple caused that problem. I felt like an idiot with the guy at Best Buy, even though he was so nice about it and he said I was the third person he saw that day with the same issue. He said whatever you do, don’t call that number because they want you to download something which allows them to take control of your computer. He showed me the actual real defenses on the computer and he reassured me I was all good. I really felt foolish, like an old dinosaur who has no clue what she’s doing, even though I’m not that old lol.

The guy at Best Buy didn’t charge me for what he did, which was essentially turning off the computer and turning it back on, and talking to me about it and showing me stuff. It took about ten minutes for him, total.

janbb's avatar

@jca2 I figured it out myself with researching it on my iPad.

@all I have now deleted the extensions per my Google research and @Forever_Free. Whew! That is scary but I’m glad I knew not to call.

jca2's avatar

@janbb I panicked but now I know not to panic next time. I think I was thinking of the possibility of someone stealing my profiles and accessing my information, like banking and stuff. I thought of the worst.

janbb's avatar

@jca2 Of course. That’s how they get you!

LadyMarissa's avatar

It’s a SCAM & they depend on you freaking out!!! It happened to me maybe 5 years ago & I knew better than to call the number they were giving me. Don’t remember everything I did. I do remember that it took me about 2 hours to break back through. You could take it to a local repair shop. Don’t know what they would charge but it would be a LOT less than paying the scammers!!!

Jeruba's avatar

Terror by proxy, @janbb. So glad you got it fixed so quickly, and equally glad for the immediate help you found here. Virtual bonus points to @Forever_Free.

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