I thought Amazon had other options for accessing like cell phone text as an option for getting username and password. If not, that might still be an option. Do you have the mobile app on your phone? Sometimes it stays logged in when you open it up. That would give you access to the account to be able to go in and change account settings like email and it would let you see your username/password.

@seawulf575 I got rid of my computer, and factory reset my phone. I have a new account with my phone.

Then the only thing to do is to open a new Amazon account using a new email and new credit card. The old account will sit idle until they eventually close it out on their own. Just keep an eye on the old credit card to ensure no one is using your account without your knowledge. Or cancel the old card.

But won’t they still be charging your credit card for your Prime membership on your old account if you don’t cancel?
Or did you cancel the credit card associated with the Amazon account, also?

I don’t have the answer but this sounds like a mistake to me.

I would say NO!!! Amazon only allows you to have ONE account, so you shouldn’t be able to set up a 2nd account. Call their customer service & ask them how you can get back into the old account. If you get a new credit card account, they will probably automatically link it to your old account & you’ll still have the same problem. I think that you can go to their website on your computer & ask them to call you or they will give you their contact number or you can contact them by email. Now, I’m assuming that Canada is set up the same way as the US.

Can you cancel the credit card that is being charged for the Prime account you want to cancel?

No. Be persistent with Amazon. They were just in the News about making it difficult for people to cancel. Don’t let them bully you into not being able to cancel.
Call the credit card company and deny any charges you do not feel are correct.

^Yes, call your credit card company. Don’t explain in detail. Tell them you want to dispute a charge from Amazon every time they make the charge.

@RedDeerGuy1 Read this. Instead of trying to cancel your old Prime account, you might want to approach it from the angle of text me or email me my user name & password so I can still get into the old account. The credit card company probably won’t have that info. Now, if you changed your cell number & didn’t update it on the old account, they shouldn’t be able to text it to you. Otherwise, they should be able to email it to your address of record. Customer service should be able to do that. Due to all the fraud, Amazon usually doesn’t send anything to anyone without it being the address of record or phone number of record at the current time. Don’t give up with Customer Service. You will eventually talk to the right person who knows the magic answer. You might also try contacting the FTC to complain. They might do nothing…but you will be out of nothing but a little bit of time. In the evening, think a LOT about what user name & password you might have used & maybe it will come back to you while you’re sleeping. Keep a pen & paper by your bed so you can write it down if it does. That often works for me. Or I think hard about it & then just relax & it pops into my head. Just DON’T give up!!!

Dispute the charges, contact the bank and tell them the story you told here.

Keep the current card !

I say yes. Cancel.

The problem with cancelling and Amazon having an automatic monthly renewal, is it will still be an unpaid debit and tank the OP’s credit score.

@Tropical_Willie Yes, I think he has to get to Amazon somehow and resolve the issue with them.

This sounded familiar so I looked back… Is this the same problem you had in February? And they’re still charging you $10.49/ month?

But back then you wrote: “I have no problem paying for the whole year if that would be the end of the subscription. $10.49 per month for till to the end of time angers me. Also I can’t get the Amazon Prime discount, because I am using a new account.”

So you now have 2 accounts with Amazon? and are wanting to cancel 1 but can’t because you don’t remember email and password? Did you lose the info for the new account, too? I’m so confused. I’ll say what I said back then, you should be able to cancel by giving them your name, current address, old phone number, and account number which is given on any paperwork from them you may have gotten over the years. Can your mom help you figure it out?

Call +1 888 280.5331

I haven’t read the previous answers but did you try having Amazon reset your password? That should be a simple fix.

The reset link goes to his email, which he canceled.

I have the same problem trying to get back into my mom’s FB account. She canceled her email.

Call Amazon and discuss the problem with them. I’m sure in the millions of subscribers that they have and have had, you can’t be the first person with this issue. Tell them you need things to be reset or you are going to stop the payments right away. If they don’t rectify it, I would then call my credit card company if I were you and tell them you want the subscription for Amazon to be cancelled.

@jca2 He did say he called both.

@janbb Yes but I think if Amazon didn’t rectify the problem, maybe he wasn’t pushy enough with them. I don’t mean pushy as in rude, but pushy as in insistent that they fix the problem somehow.

@janbb He did say he called the “card provider with no progress” but he didn’t say what they told him or what he asked for. I think he needs to be firm that he is not going to make this payment any longer. They would put in a dispute and they would go back to Amazon and maybe they could rectify it that way. I mean, between Amazon Customer Service and his credit card company, there has to be a fix somehow, some way.

@jca2 I agree.

@RedDeerGuy1 you need to start by calling Amazon back and being really patient with telling the story. If the person on the phone doesn’t rectify the problem, ask for their supervisor. I am betting if you are very nice and patient, you will make some progress.

@jca2 I will try again next Monday Tuesday. Will charge my phone to 100% then. For the three hours of frustration. Again.

@RedDeerGuy1 When I make a call like that, I make sure I have eaten first and have something to drink by the phone, and I prepare myself that it might be frustrating and be a real pain in the ass and maybe I’ll have to tell the same story to three different people and it might take a half hour of my day, but it has to get done.

@RedDeerGuy1 You can use your phone while it’s plugged in and charging, so don’t worry about that. When it gets down to 50% or so, or more/less if you want, just plug it in.

@RedDeerGuy1 What’s the update with your Amazon issue?

@jca2 Is a holiday today and July 4th. Will call customer service at my credit card on July 5th, to see if Amazon Prime is still billing me.

^^ There ya go! You can fix this…we believe in you!

I remember I used to have an old Amazon account, and it was probably before I had Prime, so it didn’t have any recurring payments attached to it.

I can’t remember why, that’s how long ago it’s been, but I had created a new account and was using that one, but at some point I need it to look in my search history of my old account.

I got on the phone with Amazon and explained my issue, one of the problems being that I could no longer remember my old password, and they were able to find my account and give me access to it, although it was more of a temporary thing.

@RedDeerGuy1 Did you call Amazon? What are you waiting for? The holiday is over.

@jca2 I’m not ready. I just want to wait until I can cope with it.

@RedDeerGuy1 Do it when you feel ready.

Right…what @Hawaii_Jake said. When I’m faced with having to challenge a company or a person, I have to work up to it. I think about how to get around the obstacles they might throw up, what I’m going to say, and I usually do some research to find info to back me up. I might also jot down notes as reminders, depending on the situation. I can’t speak for others, but I sure understand.

Update I almost managed to cancel my new Amazon account (needs email confirmation), and after 30 minutes actually delete my two audible accounts.

In November, Canada is trying to pass a new law making it easier to cancel a subscription. So I will wait until then, to delete my Amazon Prime membership.

I saved $30/month by cancelling both audible audio books. They never merged.

Good going ! !

That’s great!