I was treated pretty rudely by an apple store rep just a few weeks ago. It’s a long story, but the gist is that I was visiting a city that had an Apple Store and my Mac was not charging properly (it was an intermittent problem that came and went). I took it in, the Apple Genius diagnosed it as either my logic board or dc in connector and promptly ordered the parts. Unfortunately the parts didn’t come in soon enough (we had to return back home where there is no Apple Store).
I figured that since the genius had already diagnosed the problem I could just call Apple Support and they would take care of it. I was wrong. When I mentioned that, alongside the battery not charging problem, my Mac had gotten even hotter than usual, the rep fixated on that problem. “Well,” he said, “Your Mac is NOT a laptop; it’s a portable. You should never use it on your lap.” Um, really? Give me a break. People use their Macbooks on their laps all the time. Then, when I tried to get him to fix the battery problem, he looked at the current stats on my Mac (at that moment the battery was charged okay) and told me there was nothing wrong—even though I told him the problem was intermittent and that it had already been diagnosed as a logic board issue. He refused to fix it.
The man was rude and condescending.
My advice is for you to call the apple support line and ask for customer relations. You can complain about the treatment to them.