Where should a person place comments on a bad customer service experience from an airline?
We recently had an experience with American Airlines that was frustrating. A son was trapped in the Storm of the Century on the East Coast and couldn’t make the first leg of his flight. Even though we had paid for a round trip ticket in full, American cancelled the entire trip and made us pay 25% more than what the round trip ticket cost for a one way ticket back to college. When we had called to try and change the flight, the ticketing agent didn’t bother to tell us if we didn’t re-book with them we would lose the entire fare. $265 for the round trip ticket $365 for the one way back and another $89 to fly him home the first time on Southwest. (His scholarship award was $1,500 for the year) Or the oversight for the non explaination 63% of his award. Good job American for a young man with a 3.8 just wanting to come home for Christmas. Merry Christmas
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