I usually have a zenlike patience toward life’s small annoyances. But a few weeks I verbally abused a poor bank manager who was actually kind of helping me. :(
My car payment pays automatically. Both my car loan and checking account are with the same bank. Last month it paid twice for some reason, which overdrew my account (even though I have it set up to decline instead.) I found out when I tried to pay my phone bill and it didn’t go through.
I called the bank’s help line and spoke to seven people over two hours. The bank side said the car side would have to fix it, and vice versa. I was on the phone with them for so long that I lost phone service.
At this time, my granny was in the hospital with a serious illness an hour away. We thought she was going to die. I needed that money back NOW to get gas and go up there. They told me the best they could do was ten business days, and then finally two days, but they were “bending the rules” for that. This is where my phone ran out.
I drove to the local bank branch and went through the whole process again with the manager. It took them half an hour to get the whole thing sorted out. They called a supervisor in car loans, and again haggled the time down to two days. This took half an hour and the car loan person was pushing back and being self-righteous about it, like “well you should have known ahead of time blah blah blah.”
I was so angry that I was shaking and yelled at the manager and their car payment person so loudly that everyone in there stared at me. In the end I had to borrow money from my roommate to make it up there that day. As promised, I got the money back two days later.