Typing well is a great skill. I realized the other night, in thinking about my career, that being a great typist is really what opened doors for me.
Good people skills is important. Greeting people warmly, saying goodbye and moving on when it’s appropriate, being good with small talk, underrated skills but very important. In my job as a caseworker (former position), my boss said to me “you’re good at your job because you’re a good bullshitter.” I wouldn’t ask questions in a formal manner. I’d chat about bullshit (“I love that couch! Where did you get it? I’ve been looking for a new couch and I love that color”) and then the person would loosen up and they’d start talking.