That is nothing. Oh wow, no wonder you are frustrated. It must be running on old lines, not fiber optics. My previous download for years was 40 and upload 20, and it worked pretty well. Now, I have 350 and 350, but I don’t see that much difference to be honest.
The number is mbps? Did you try attached to the ethernet?
What speed are you supposed to have? Maybe it’s on fiber optics and just needs to be reset.
Do you have cable TV?