It would very much bother me if they hadn’t mentioned it in advance. I’d probably refuse the order.

Yes, it would bother me.
Leaving out the fact that I consider tipping to be extortion,
if it is “mandatory”, it is no longer a tip, but a surcharge that they should declare beforehand.

Ya, that’s fucked and totally inappropriate. I’d go hungry before validating that shit, and never visit that rinkidink operation again.

Yes it would annoy me. What if they had sent a person to pick up the order with just enough money to cover the food and taxes and that person had to come up with it on his own? I agree it is not a tip but a surcharge that should have been discussed up front.
Our local Dairy Queen has a tip jar on the counter where you order your food and wait for it. I always found that an odd thing to do.

There was no “service” involved. I would have walked away and left them with the sandwiches.

I would gladly pay the tip, and right away deduct $250 for my being so kind to place a freaking $1000 worth of sandwiches from them.

And 20 bucks a head for sandwiches and Mac salad? Let’s start right there. This place is bad news.

Yes it would annoy me.

Bother hell! It’d piss me off!

Unacceptable and maybe unenforceable. I can’t see how this sort of misrepresentation can be legal.

It’s a $4 tip per sandwich? Pass.

I would suggest looking at their web site and/or the order before getting alarmed. It sounds egregious but I have seen restaurants that post on their menus that there is a mandatory tip or service charge of a certain percentage for parties of 6 or more. I realize that this is a pick up situation so the tip seems unjust but if it was posted, it was posted. And there was labor that went into the making of those sandwiches.

For those who have said, they should just leave the sandwiches and walk away, that would be unfair to the people who were going to eat those sandwiches.

I’m wondering if the person who did the picking up questioned the “mandatory tip”?

I’m not suggesting it’s right, I’m just suggesting there may some other factors in this.

My kids both worked at a sandwich shop, and a $1 tip was reasonable. $2 was notable. $4 would have been unheard of.

Yes I’d think that tip was a rip-off that should have been mentioned up-front.

I also might’ve balked at $20 per sandwich lunch. I could get good Indian or Thai food or high-class pizza for less.

I might also help them notify their customers by posting a web review that mentioned it.

I saw this in San Diego once at an Argentine restaurant. It was a mandatory 20% tip for parties of 6 or more. They didn’t tell us and it was not printed on the menu.

When the check came, my brother in law (who’s not the brightest) didn’t read through the check, failed to notice the tip already added in, and proceeded to give another 20% on top of that.

No wonder they were so effusive when we left.

20% on a pick-up order? That seems high. I’d be a little annoyed. Was the 20% after tax? That really annoys me whether it’s sit down or pick-up.

Did the person picking up question it?

I wonder if packing everything up costs quite a bit in containers?

I really doubt all of that money goes to the staff who cooked and prepared the order.

Highway robbery. They hold you at gun point and say, Stand and deliver?